RETURNS, CORRECTIONS, AND EXCHANGE POLICY

Superior Cheer offers a 15-day Return/Exchange policy on the Return or Exchange of stock items. Before items are returned, you must first obtain a Return Authorization Number from our Superior Cheer Customer Care Department by calling 1.800.776.1194 or by email at wecare@superiorcheer.com. Superior Cheer cannot accept returns unless a Return Authorization Number has been issued. Merchandise is non-returnable after 15 days from the date of the invoice. All packages returned without a Return Authorization Number will be refused. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. A 20% restocking and handling fee applies to all returns. An exchange fee that covers the cost of sending the new merchandise back to the customer applies to all exchanges. The exchange fee varies in amount according to the items being exchanged. The customer is responsible for return shipping for both returns and exchanges.

All returned items must be in NEW RESALABLE condition and in their original packaging. Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on. If items appear to have been worn, they will be returned to you and you will be responsible for the cost of return shipping. Please allow approximately 2 weeks to process your return or exchange. Special design or custom made items cannot be returned or exchanged. Custom items include, but are not limited to, custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, custom poms, and customized megaphones. Briefs and bodysuits (if opened) cannot be returned due to health code reasons. Items worn or soiled, and hair accessories cannot be returned. Cancellations for special design or custom made items can only be accepted for a limited time prior to the order being placed into production.

If you have any questions regarding our policies, please contact our Customer Care Department at 1.800.776.1194 or by email at wecare@superiorcheer.com.