Easy Returns Form

To read our entire Return Policy, please visit the returns page.

paper and check mark icon with text that reads get an RA number

box icon with text that reads send it back

You can return any eligible item to Superior Cheer within 30 days of the invoice date, as long as it’s unworn, undamaged, and still has all the original labels, tags, and boxes intact – but first, you’ll need a Return Authorization Number. Exchanges are not accepted.

CHECK OUT OUR FAQS BELOW FOR MORE INFO ON RETURNS.

If you have additional questions about your return, contact our Customer Care Team at wecare@superiorcheer.com or call us at (800)776-1194. Our team is happy to assist you during regular business hours:

Monday – Friday, 8:00 am – 5:00 pm CDT.

Returns Form

Please fill out our online form, and our Customer Care Team will get back to you as soon as possible. Allow approximately 1 to 3 business days for a response.

Name(Required)

First Last

Order Number(Required)

Email(Required)

Enter Email Confirm Email

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Comments(Required)

Include specifics about your order including item, size, color, quantity, and any other important information.

Optional Attachment

Accepted file types: jpg, png, gif, pdf, Max. file size: 128 MB.

Comments

This field is for validation purposes and should be left unchanged.

Frequently Asked Questions

What if the wrong item was sent to me?

Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact our Customer Care Team at (800)776-1194 or via email at wecare@superiorcheer.com.

How long do I have to return an item?

Superior Cheer offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Merchandise is non-returnable after 30 days from the date of the invoice. Custom or decorated items are non-returnable.

How do I return an order?

Before items are returned, you must first obtain a Return Authorization Number from our Superior Cheer Customer Care Department by filling out the returns form (or contacting us directly). You will receive an email from the Customer Care Team with further instructions and your RA number.

Then, send the item/s back to us at:

Superior Cheer
ATTN: RETURNS
8900 HWY 65 STE 2
Cynthiana, IN 47612
USA

Remember: Superior Cheer cannot accept returns unless a Return Authorization Number has been issued. All packages returned without a Return Authorization Number will be refused.

In line with our Returns Policy, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as FedEX, USPS, or UPS). That way, you can ensure your package is safely on its way to us!

Products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Superior Cheer cannot be responsible for lost items being returned.

What items can’t be returned?

All returned items must be unworn and in NEW RESALABLE condition and in their original packaging.

Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on.

There are a few products that are unable to be returned: Special design or custom-made items (including but not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, or any other customization). Briefs, tights, bodysuits, and hair accessories cannot be returned due to health reasons. Items worn or soiled cannot be returned.

Products purchased as part of a promotion are eligible for return, as they meet the conditions of our Returns Policy.

How will my money be refunded?

We will refund using your original payment method. Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer an alternative method of reimbursement.

Please note that we are unable to refund postage costs from your original order.

How long does it take for returns to process?

Once we’ve received the items back at our warehouse, it may take up to 2 weeks for your return to undergo a quality check and for your request to be fully processed.