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Shipping Questions
Superior Cheer is happy to offer 100% free shipping on all orders of $300 or more. No coupon code needed!
Here’s the technical stuff: Superior Cheer reserves the right to determine the most cost-effective method of shipping. Free shipping can’t be combined with other offers, applied to past purchases, and is valid only within the continental United States.
For items that don’t qualify for free shipping, we charge only one shipping and handling charge based on your order’s total value. With a few exceptions, we don’t charge our customers extra for heavy or oversized items delivered using our Standard Service.
Superior Cheer determines the most economical shipping carrier for your order. Most items are sent by FedEx or USPS, while larger items may ship by truck carrier.
| ORDER TOTAL | STANDARD SCHOOL SERVICE* | STANDARD RESIDENTIAL SERVICE* |
|---|---|---|
| Up to $15 | $9.95 | $14.95 |
| $16 – $30 | $10.95 | $15.95 |
| $31 – $75 | $14.95 | $18.95 |
| $76 – $100 | $19.95 | $22.95 |
| $101 – $150 | $21.95 | $25.95 |
| $151 – $200 | $23.95 | $28.95 |
| $201 – $299 | $28.95 | $34.95 |
| > $300.00 | Free! | Free! |
*Applies to orders in the contiguous 48 states. Orders to Alaska and Hawaii should contact our Sales Team for a shipping quote.
IN STOCK ITEMS ESTIMATED SHIPPING TIME
Business Days in Transit from our warehouse in Cynthiana, IN 47612.
*Items shipped from other warehouses may differ slightly from those shown.
Transit time depends on the service you select at checkout. Credit card orders are processed immediately, and in stock items will ship in 1 to 3 business days. Packages typically arrive in 2-5 business days, depending on your location. Custom items are produced on a manufacturing schedule. If you need your order by a specific date, please consider upgrading your shipping to ensure timely arrival. We cannot guarantee the exact arrival date of orders shipped using our Standard Service. Items shipped by truck carrier may take up to 2 weeks.
UPGRADED & EXPEDITED SHIPPING
Remember to allow 1 to 3 business days for your item to process. If you need your order by a specific date, contact our Sales Team as soon as possible to check availability.
FedEx Ground:
- Business & School Addresses: Deliveries are Monday–Friday only.
- Residential Addresses: Deliveries happen 7 days a week.
FedEx Express:
- 3-Day Select, 2-Day Air, Next Day Air Economy, & Next Day Air: Deliveries are Monday through Friday only, whether to a home or business. FedEx will not deliver 3-Day Select, 2-Day Air, Next Day Air Economy, and Next Day Air packages on Saturdays or Sundays.
HOW CAN I TRACK THE STATUS OF MY ORDER?
Currently, Superior Cheer is unable to provide shipment tracking information at this time. We are currently working to make this feature available to our customers. In the meantime, If you have any questions, you can contact our Customer Care Team at (800)776-1194.
WHAT IF SOMETHING GETS DAMAGED DURING SHIPPING?
At Superior Cheer, we take great care packing and shipping your merchandise to ensure your order arrives safely. If you suspect shipping damage when you receive your order, please take the following steps.
- Ask the delivery driver to note the damage at the time of delivery if possible.
- If the item was shipped via truck carrier, please note the damage on the bill of lading before signing. If the item appears to be badly damaged, please call Superior Cheer Customer Care at 1.800.776.1194 for further assistance before the driver leaves your facility.
- Open all packages immediately and save all shipping and packing material.
- Notify our Customer Care Team for replacement of your damaged items at (800)776-1194 or email us at wecare@superiorcheer.com.
INTERNATIONAL ORDERS
SHIPPING CHARGES
All orders are shipped via FedEX or Priority Mail International. Shipping costs on all international orders are quoted on an individual basis. If you place an order via our website, we will calculate the shipping costs and email a quote for your approval before processing the order. Any published shipping charges do not apply to orders shipped beyond the continental United States.
DUTIES/TAXES/BROKERAGE CLEARANCE CHARGES
In all cases, the recipient is responsible for all duties and taxes levied by the local governing authority along with any costs associated with clearing the shipment with their respective customs authorities. We are not able to estimate these charges. If you need to estimate your local costs, we suggest you contact the appropriate authorities with your order information.
SHIPPING TIMELINE
International orders may take additional time to process due to the completion of additional documents required for shipping and item availability, as all items must come into our main warehouse before orders can be shipped. In practice, we ship all international orders once they are complete to minimize the shipping expense to our customers. If you require certain items to be shipped as soon as available, please notify us in writing, and we will quote the shipping costs based on your requirements. Please note that shipping international orders in “multiple shipments” is considerably more expensive.
*Please note: Select products are unavailable for international shipping; please contact our Sales Team for more information.