on orders of $200 or more
Free Shipping Policy:
Free shipping is valid on all orders of $200 or more. Superior
Cheer reserves the right to determine the most cost-effective method of shipping. Free Shipping may not be combined with
any other offers, applied to past purchases and is not valid outside of the continental United States.
What shipping company do you use?
We determine the most economical shipping carrier for
your order. Most items are shipped by UPS or USPS. Some larger items ship by truck carrier. We have adjusted our shipping
methods to offer the best possible value.
Click here for shipping zones.
How much will my shipping cost?
With a few exceptions, we don’t charge our customers
extra for heavy or oversized items delivered using our Standard Service. You will pay only one shipping and handling charge
that is based on the total value of your order.
Click here for shipping chart
How long will it take for the items to get to my location?
Most items ship via UPS or
USPS. Transit time depends on the service you select. Credit card orders are processed immediately and in stock items will
ship within 24 hours. Packages typically arrive in 2-5 business days depending on your location. Custom items are produced
on a manufacturing schedule. If you need your order by a specific date, please consider upgrading your shipping to insure
timely arrival. We cannot guarantee the exact arrival date of orders shipped using our Standard Service. Items shipped
by truck carrier may take up to 2 weeks.
How can I track the status of my order?
If you provided an email address when the order
was placed, we will make every effort to send a notice when the items have shipped. The notice will include your tracking
number and a link to the carrier’s website so you can track the progress of your order. As we ship your items from
many warehouses, we may not be able to provide this information for every item on your order. Please call Superior Cheer’s
Customer Care Department at 1.800.776.1194 to inquire about the status of your order. You can also track your order at
What if something gets damaged during shipping?
At Superior Cheer, we take great care
packing and shipping your merchandise to insure your order arrives safely. If you suspect shipping damage when you receive
your order, please take the following steps.
- Ask the delivery driver to note the damage at the time of delivery if possible.
- If the item was shipped via truck carrier, please note the damage on the bill of lading prior to signing. If the item
appears to be badly damaged, please call Superior Cheer Customer Care at 1.800.776.1194 for further assistance before
the driver leaves your facility.
- Open all packages immediately and save all shipping and packing material.
- Notify Superior Cheer's Customer Care Department for replacement of your damaged items. Please call 1.800.776.1194 or
email us at
All orders are shipped via UPS or Priority Mail International. Shipping
costs on all international orders are quoted on an individual basis. If you place an order via our website, we will calculate
the shipping costs and email a quote for your approval prior to processing the order. Any published shipping charges do
not apply to orders shipped beyond the continental United States.
Duties/Taxes/Brokerage Clearance Charges
In all cases, the recipient is responsible for all duties and taxes levied by the local governing authority
along with any costs associated with clearing the shipment with their respective customs authorities. We are not able to
estimate these charges. If you need to estimate your local costs, we suggest you contact the appropriate authorities with
your order information.
International orders may take additional
time to process due to the completion of additional documents required for shipping and item availability as all items
must come into our main warehouse before orders can be shipped. As a matter of practice, we ship all international orders
once they are complete to minimize the shipping expense to our customers. If you require certain items to be shipped as
soon as available, please notify us in writing and we will quote the shipping costs based on your requirements. Please
note that shipping international orders in "multiple shipments" is considerably more expensive.