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Returns and Corrections | Superior Cheer

Returns and Corrections

UPDATED: 08/24/2018 - Superior Cheer offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Before items are returned, you must first obtain a Return Authorization Number from our Superior Cheer Customer Care Department by calling  1.800.776.1194 or email  wecare@bandshoppe.com. Superior Cheer cannot accept returns unless a Return Authorization Number has been issued. All packages returned without a Return Authorization Number will be refused. Merchandise is non-returnable after 30 days from the date of the invoice. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. The customer is responsible for return shipping on returns. EXCHANGES ARE NOT ACCEPTED.

If an incorrect item or size was ordered, the customer will need to return the incorrect item and place a separate order. The customer will be refunded the purchase price of the merchandise after item has been inspected and cleared to return to inventory. This may take up to 2-3 weeks to process the return.

Shipping charges are not refundable unless the merchandise is found to be defective by the manufacturer, or if an incorrect shipment is the result of a Superior Cheer error.

All returned items must be unworn and in NEW RESALABLE condition and in their original packaging. Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on. If items appear to have been worn, they will be returned to you and you will be responsible for the cost of return shipping. Please allow approximately 2 weeks to process your return. 

Special design or custom-made items cannot be returned. Custom items include but are not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, custom poms, and customized megaphones. Briefs, tights, and bodysuits (if opened) and hair accessories cannot be returned due to health reasons. Items worn or soiled cannot be returned. 

If you have any questions regarding our policies, please contact our Customer Care Department at 1.800.776.1194 or by email at wecare@superiorcheer.com.